Core maintenance cover for everyday electrical & plumbing issues.
For $199/month per outlet, fixer.sg helps your venue respond quickly to common electrical and plumbing issues through chat triage, remote stabilisation, technician dispatch and basic on-site fixes.
Core Uptime Package
Electrical + Plumbing First-Response Cover
Everyday electrical and plumbing first-response cover for F&B venues. Chat triage, remote stabilisation, technician dispatch when needed, and basic on-site fixes — up to 60 minutes per incident, no labour charge.
What’s included
- Onboarding inspection + venue-specific emergency SOP
- Dedicated support chat with AI triage assistant
- Remote stabilisation when something breaks
- Technician dispatch when on-site is needed
- Up to 60 min on-site labour per incident — no labour charge
- Replacement parts at actual market cost, with no markup
- Major works stabilised, scoped and quoted before they start
- Licensed personnel engaged where legally required
Included minor works: up to 60 minutes on-site labour per incident, excluding parts, specialist equipment, regulated works, machine repair, concealed works, hacking, rewiring, replacement works, and third-party vendor charges.
Customer promise
Fast chat triage, remote stabilisation, technician dispatch when needed, and basic on-site fixes.
Commercial boundary
Core is first-response support, not unlimited electrical or plumbing works.
Parts policy
Replacement parts are quoted upfront and charged at actual market cost — with no markup.
What’s covered, what’s not.
Core is first-response maintenance support — not unlimited electrical or plumbing repair coverage. Here’s the difference, line by line.
Electrical support
Power trips / isolated circuits
Basic fault direction, affected-area isolation and safe reset guidance.
Major rewiring, DB upgrades or load works.
Faulty plugs / sockets
Basic inspection and minor replacement at existing points.
New point installation or concealed wiring.
Blown fuse / minor DB issue
Visual check, reset support and escalation recommendation.
Breaker replacement, certification or load upgrade.
Switch / lighting issue
Check for faulty switches, flickering lights, loose fittings or LED drivers.
Complex lighting works or new installations.
Safety make-safe
Temporary isolation of unsafe points where possible.
Permanent rectification of regulated or major works.
Plumbing support
Visible leaks / overflows
Contain the issue, identify the source and complete minor accessible rectification.
No concealed leak repair, hacking or reinstatement.
Valve issues
Basic check, tightening, adjustment or accessible replacement.
No pipe modification or major replacement.
Toilet flush issues
Basic cistern, fill-valve, flush-valve and running-water checks.
Sanitary fixture replacement quoted separately.
Minor sink drainage
Basic trap-level clearing for accessible sinks or basins.
Major chokes, jetting, grease trap or drainage works quoted.
Preventive checks
Visual observation of taps, visible pipes, valves and early warning signs during attendance.
Specialist tools, major repair or equipment replacement quoted separately.
Compliance
Where legally required, licensed personnel will be engaged or works will be supervised by the appropriate licensed professional.
The boundary, in writing
Core covers basic first-response fixes only. Major repairs, installations, concealed works, regulated works, specialist equipment, rewiring, hacking, replacement works and third-party vendor charges are quoted separately before work proceeds.
Recurring upkeep, bolts onto Core.
Optional packages that fold preventive maintenance into your monthly cadence. Quoted per venue based on equipment, schedule, and access.
Air-con & ventilation
Scheduled servicing for split units and ducted systems. Clean coils, fresh filters, fewer hot afternoons.
Exhaust hoods & ducts
Scheduled hood and duct cleaning. Stay compliant, stay safe, no greasy surprises.
Refrigeration upkeep
Routine checks on chillers, freezers, and cold rooms. Catch seal failures and gas leaks before they cost a service.
Major works, scoped and quoted clearly.
When the fault is bigger than first-response, we still earn our keep — we identify the issue during triage, stabilise the venue, and bring in the right specialist with a clear quote. You never get a surprise invoice.
Electrical
- New installation, rewiring, concealed wiring
- DB-board upgrade, major breaker replacement
- Load upgrade and certification works
- Heavy equipment repair
Plumbing
- Concealed leaks, burst-pipe replacement
- Pipe rerouting, hacking, reinstatement
- Major choke clearing & pipe jetting
- Pump failure, drainage works, grease-trap reconstruction
Equipment
- Kitchen equipment faults
- Refrigeration & cold-room repair
- Aircon & exhaust hood repair
- Compressor & motor faults (unless on an add-on)
General
- Specialist tools
- Regulated works
- Third-party vendor charges
- After-hours surcharges where applicable
Questions, answered.
What does the $199 include?
Support chat, AI triage, remote stabilisation, technician dispatch when needed, and basic on-site fixes up to 60 minutes per incident.
What do I pay extra for?
Only replacement parts for covered minor works — quoted upfront and charged at actual market cost. Larger works are quoted before proceeding.
What counts as a basic fix?
A minor issue that can usually be diagnosed and rectified within 60 minutes — without rewiring, hacking, concealed work, specialist equipment, regulated work or major replacement.
What happens if the issue is major?
fixer.sg stabilises the venue, identifies the fault, explains the scope, and sends a clear quote before any work starts.